Last updated November 2026. Please read this policy before confirming a booking.
**Last Updated: 6 October 2026**
Welcome to **Alpha Wolf Adventure**. We respect your privacy and are committed to protecting the personal information you provide while browsing our website, enquiring about our tour packages, or purchasing and booking our travel and adventure services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and when it may be shared.
By using our website, making a booking, purchasing a tour package, or submitting your information to us, you acknowledge and agree to the practices described in this Privacy Policy.
## 1. Information We Collect
When you browse our website, enquire about a package, or purchase a tour package, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing and communication details
- Number of travellers
- Traveller names and relevant booking information
- Travel dates and selected package details
- Special requests or preferences submitted during booking
- Information required to arrange or manage your tour
- Payment and transaction-related information
We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and general website usage data.
## 2. Information Collected During Tour Booking
When you purchase or book a tour package through our website, we may collect information necessary to process and fulfil your booking.
This may include traveller information, selected package, travel dates, number of participants, contact information, and other details required to arrange the services included in your package.
We only request information that is reasonably necessary for processing and managing your booking or providing the requested services.
## 3. Payment Information
Payments for tour packages may be processed through third-party payment gateways or payment service providers.
Depending on the payment method used, you may be redirected to a secure payment page operated by the relevant payment provider.
**Alpha Wolf Adventure does not intend to store complete debit card, credit card, CVV, UPI PIN, internet banking passwords, or other sensitive payment credentials on its own website servers.**
Payment providers may independently collect and process payment information in accordance with their own terms and privacy policies.
## 4. How We Use Your Information
We may use your information to:
- Process and confirm tour package purchases and bookings
- Provide booking and payment confirmations
- Provide information related to your trip
- Arrange services included in your selected package
- Communicate with you regarding your booking
- Process applicable cancellations, refunds, or booking modifications
- Respond to customer support requests
- Improve our website, packages, and customer experience
- Prevent fraud, misuse, or unauthorised transactions
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
## 5. Sharing Information With Service Providers
To fulfil your purchased tour package, we may need to share relevant information with trusted third parties involved in providing the booked services.
Depending on the package, these may include:
- Hotels and accommodation providers
- Transportation providers
- Activity and adventure operators
- Local guides or tour coordinators
- Travel and destination service providers
- Payment processors
- Website and technology service providers
- Customer support or communication service providers
We share only information that is reasonably necessary for the relevant service or purpose.
## 6. Booking Confirmation and Communication
After you purchase or book a tour package, we may contact you through email, phone, WhatsApp, SMS, or other communication methods using the details provided during booking.
These communications may include:
- Booking confirmation
- Payment confirmation
- Tour or itinerary information
- Travel instructions
- Changes to your booking
- Important activity or destination information
- Customer support responses
## 7. Cancellation, Refunds and Booking Changes
If you request cancellation, rescheduling, modification, or a refund of a tour package, we may use your booking and transaction information to process your request.
Cancellation and refund eligibility will be subject to the terms and conditions applicable to the particular tour package purchased.
Where a refund is approved, relevant transaction information may be shared with the applicable payment provider or financial service provider for processing the refund.
## 8. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance
- Analyse website traffic
- Improve our marketing and customer experience
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
## 9. Marketing and Promotional Communication
Where permitted by applicable law, we may use your contact information to provide information about new tour packages, offers, destinations, promotions, or services.
You may request to stop receiving promotional communications from us at any time.
Service-related communications, such as booking confirmations and important travel updates, may still be sent when necessary to fulfil your booking.
## 10. Third-Party Websites and Services
Our website may contain links, payment services, booking integrations, social media features, maps, analytics tools, or other third-party services.
Third-party providers may collect and process information according to their own privacy policies and terms.
Alpha Wolf Adventure is not responsible for the privacy practices or security policies of independent third-party websites and services.
## 11. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.
## 12. Data Retention
We retain booking, customer, and transaction-related information for as long as reasonably necessary to:
- Complete and manage your booking
- Provide customer support
- Handle cancellations or refunds
- Maintain business and financial records
- Resolve disputes
- Comply with legal and regulatory requirements
When information is no longer required, we may securely delete or anonymise it where reasonably practicable.
## 13. Children's Privacy
Our website and tour packages may have specific age requirements depending on the destination or activity.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by applicable law.
## 14. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being processed
Certain information may need to be retained where required for legal, accounting, contractual, fraud-prevention, or other legitimate purposes.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, tour packages, website functionality, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised **Last Updated** date.
## 16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
**Alpha Wolf Adventure**
📞 **+91 90000 00000**
✉ **info@alphawolfadventure.com**
🌐 **https://alphawolfadventure.com/**
Need help?
Email info@alphawolfadventure.com or call +91 90000 00000.