Last updated November 2026. Please read this policy before confirming a booking.
**Last Updated: 6 October 2026**
At **Alpha Wolf Adventure**, we aim to provide a smooth and reliable booking experience for all our customers. This Refund Policy explains the conditions under which payments made for tour packages, travel services, and adventure experiences may be cancelled or refunded.
By purchasing or booking a tour package through our website, you acknowledge and agree to this Refund Policy along with the applicable Terms & Conditions of the selected package.
## 1. Booking Payments
Once a tour package has been purchased and payment has been successfully processed, the booking may be considered confirmed subject to availability and confirmation from Alpha Wolf Adventure.
Refund eligibility will depend on the cancellation terms applicable to the particular package.
## 2. Customer Cancellation
If you wish to cancel a confirmed booking, you must contact Alpha Wolf Adventure using the contact details provided below.
The amount eligible for refund, if any, will depend on:
- The cancellation period
- The selected tour package
- Travel date
- Accommodation and transportation arrangements
- Activity or ticket cancellation rules
- Charges imposed by third-party service providers
- Any applicable administrative or processing charges
Some tour packages may have specific cancellation deadlines or may be completely non-refundable.
## 3. Non-Refundable Bookings
Certain bookings may be non-refundable, including but not limited to:
- Non-refundable tour packages
- Special promotional offers
- Certain hotel or accommodation bookings
- Activity or adventure tickets
- Transportation tickets
- Last-minute bookings
- Bookings specifically marked as non-refundable on the website
The applicable conditions will be displayed with the relevant package wherever possible.
## 4. Cancellation Charges
Where applicable, cancellation charges may be deducted from the amount paid before processing the remaining refund.
The cancellation amount may depend on how close the cancellation request is to the scheduled travel or activity date.
If a third-party service provider has already charged a cancellation fee, such charges may also be deducted from the refundable amount.
## 5. Rescheduling
Customers may request to reschedule their booking by contacting us before the scheduled travel date.
Rescheduling is subject to:
- Availability
- Package conditions
- Destination restrictions
- Service-provider policies
- Applicable fare or price differences
- Rescheduling charges, if any
A rescheduling request does not automatically guarantee a refund.
## 6. Cancellation by Alpha Wolf Adventure
In certain circumstances, Alpha Wolf Adventure may need to cancel or modify a tour due to operational issues, safety concerns, insufficient availability, government restrictions, severe weather, natural events, or other circumstances beyond our reasonable control.
Where a refund is applicable, the amount will be determined based on the applicable booking terms and the amount recoverable from relevant service providers.
Where reasonably possible, we may offer an alternative date, activity, itinerary, or package instead of a refund.
## 7. Weather and Natural Events
Adventure and outdoor activities may be affected by weather or environmental conditions.
If an activity is cancelled or postponed because conditions are considered unsafe, we may offer rescheduling or an alternative arrangement depending on the package terms.
Refund eligibility in such situations will depend on the specific booking conditions and any amounts recoverable from third-party service providers.
## 8. Force Majeure
Refunds may be subject to special conditions where a booking is affected by circumstances beyond our reasonable control, including:
- Natural disasters
- Extreme weather
- Government restrictions
- Strikes
- Civil disturbances
- Pandemics or public-health restrictions
- Transportation disruptions
- Road closures
- Other extraordinary events
In such circumstances, we will make reasonable efforts to provide an alternative arrangement or process any refund that is available under the applicable package and service-provider policies.
## 9. No-Show
If a customer fails to arrive at the specified reporting location or does not participate in the booked tour or activity without prior cancellation, the booking may be treated as a **no-show**.
No refund may be provided for a no-show unless otherwise stated in the specific package terms.
## 10. Late Arrival
Customers are responsible for arriving at the designated reporting location at the specified time.
If a customer arrives late and consequently misses transportation, an activity, accommodation check-in, or another component of the package, a refund may not be available.
## 11. Refund Processing
Once a refund has been approved, we will initiate the refund using the applicable payment method or another suitable method.
The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Alpha Wolf Adventure does not control the processing time of external financial institutions.
## 12. Payment Gateway and Transaction Charges
Where applicable, payment gateway charges, transaction fees, convenience charges, or other non-recoverable processing fees may be deducted from the refundable amount.
The exact deduction will depend on the applicable transaction and booking conditions.
## 13. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact us as soon as possible.
After verification of the transaction, any eligible refund will be processed according to the applicable payment and booking conditions.
## 14. Refund Request
To request a cancellation or refund, please provide:
- Customer name
- Booking reference or order number
- Registered mobile number
- Registered email address
- Tour/package name
- Reason for cancellation, where applicable
- Relevant payment or booking details
We may request additional information to verify the booking before processing the request.
## 15. Refund Eligibility
Submitting a refund request does not automatically guarantee a refund.
Each request will be reviewed according to the applicable tour package terms, cancellation conditions, payment status, and third-party service-provider policies.
## 16. Changes to This Refund Policy
Alpha Wolf Adventure may update this Refund Policy from time to time to reflect changes in our services, booking procedures, package conditions, or applicable legal requirements.
Any updated version will be published on this page with a revised **Last Updated** date.
## 17. Contact Us
For cancellation, refund, or booking-related queries, please contact us:
**Alpha Wolf Adventure**
📞 **+91 90000 00000**
✉ **info@alphawolfadventure.com**
🌐 **https://alphawolfadventure.com/**
Need help?
Email info@alphawolfadventure.com or call +91 90000 00000.